We have been taking our cars to Tire World for about 8 years and we have found them to be trustworthy time after time. We drive older cars…so sometimes we see them more than we like! ???? But, Sean, Raider and the rest of the team have always taken great care of us and our cars. I highly recommend!
We love Tire World and have been going here for years. The facilities are clean and comfortable complete with places to work, tv, charging station, coffee station, and magazines. They are always great communicators and look out for my whole car and not just what I want fixed. All of that said, I became a mom over the last couple of years and started seeing the world a bit differently as a result. As a full time working mom of multiple kids who has had to bring her kids here multiple times, I have a few suggestions. It would be really nice if there were a changing table/area in the bathrooms. I usually have to lay them on top of the decorative cabinet which is not safe or comfortable for them. Secondly, it would be nice if there were some kind of parent options for getting service. Can I buy a membership that is like a fast pass getting me to the front of the line? Can parents be allowed to make appointments on Saturdays? Can there be a guarantee that we won’t wait more than an hour? I find myself waiting with my infant for three hours today. Or maybe a comfier, more calming space for people with long wait times? Saturday appointments aren’t currently an option, and my work doesn’t excuse employees for oil changes as that is what weekends are for. I can’t possibly be the only mom in this situation, and it’s a niche that some car shop needs to master. My kids aren’t your responsibility, but it would be an addition of radical hospitality that would make a definite impact to those of us who need it. Edited to add: They did finish my car today in half the time they said they would. That was nice.
Recently, I made an online appointment at the Smyrna location and when arriving, discovered the shop had no record of my appointment. I was told they rarely receive the information from Tire World, that it's best to call for an appointment. What century do we live in? This represents very poor customer service.
